FAQs

Welcome to the Cycle Heaven Online Store. 

We are now offering a delivery service for the York and Outer York area. The site is designed to enable you to purchase our bikes and any associated accessories. 


When will my bike be delivered?

We are not offering a "box drop" courier delivery service, so lead times will vary depending on several factors:

a) Workshop & Build - Each bike will go through our workshop, where an experienced mechanic will inspect, build and test ride the bike before signing it off. In rare event that a bike fails the QC check, we may need to reorder another from the supplier which could extend the delivery date. If so, we will communicate this to you.

b) Fitted Accessories - several accessories have an option to be fitted to the bike, e.g. mudguards, which may require additional time in the workshop. 

c) Location -  Delivery will be made by one of our team and we cover a relatively large area. Depending on your location, deliveries will be scheduled for a particular day in week and we'll work to ensure our deliveries are as efficient as possible, ensuring our carbon emissions are minimised.

Stock Availability 

Our stock update is accurate as of each hour, but not up-to-the-minute "live." There is a small possibility that a bike you are looking at may also be sold in store and will not show on our site for up to one hour. In the unfortunate circumstance this happens, we will contact you as soon as we can to provide you with an alternative ETA and we'll check with the supplier beforehand for availability. In the event that a bike is no longer available, or has a very long lead time we will call to discuss your requirements and offer alternatives. 

Out Of Stock / Pre-Order

In the coming weeks we will offer a pre-order service for out-of-stock bikes and bikes we do not carry in store. As soon as a pre-order is received, we will contact with the manufacturers for an up to date estimated delivery date. Once we have this we will contact you with an ETA, which includes our workshop time. All of our lead times are purely estimates based on the average time to order and receive from the manufacturer and to build in our workshop. These dates are to be used as a guide only. Please call us prior to ordering an out of stock bike and we can provide you with more accurate information. 

Delivery Prices

Our prices for delivery are based on the postcode you provide and the value of your basket. 
These delivery rates vary from Free Delivery up to £49.99. 

If your delivery rate shows a price £299.00, this means you are in a postcode zone beyond our delivery radius. However, we might be willing to consider longer trips, as If you would like to call us and discuss your requirements we can look at each individual location and circumstance and see if there is anything we can offer you on a individual basis. 

Why do you not sell clothing or helmets?

We offer one of the largest ranges of clothing and helmets in the area at our main store on Hospital Fields Road in Fulford, York. You are more than welcome to visit our store to purchase these items. Due to the nature of helmets and clothing, which do require a 'try before you buy' approach, we cannot offer an easy returns policy on these items, therefore currently we offer these items in-store only. We apologise for any inconvenience this may cause.