Refund Policy

RETURNING A BIKE

If you have purchased one of our bikes from our online store and wish to return it please call us on 01904 636578 / 651870 to discuss the collection and reasons for return.

We'll issue a full refund less any postage fees paid from your original order and any refund charges imposed by your credit card company. 

There is also a £30.00 fee for returning a bike that is unwanted or because it is the wrong size. The bike must be in the same condition as you received it. We can not accept a return of any bike that has incurred damage. Your refund will be processed once it has been inspected. 

If you are unsure the bike you are ordering is right for you please call us first. Our staff are very knowledgeable and can certainly guide you through the models and differences. Our aim is to make sure you pick the right bike for your requirements and in the correct size.